From the beginning everyone recognized that Sara Smith was different than the other employees that worked at the company. Not only was she an excellent example to her fellow co-workers, but her friendly personality attracted many customers as well. Over the years Sara gained loyal customers simply because of the way she kindly treated them.

Sara had what it took to be what I would classify as a “customer service superstar.” She had a way of bringing customers back and encouraging other co-workers to achieve their best. Sara was an excellent example to others and made a positive impact at her organization.

Sara’s greatest asset as a customer service representative was the genuine friendliness she showed to others. Her ability to make people instantly feel welcomed consistently made a positive impact on every customer. Sara had the gift of treating others in a highly respectful manner. Customers were made to feel welcomed from the start by her pleasant tone of voice and her genuine interest in meeting their needs. She gave customers her undivided attention and made them feel important.

Another outstanding feature of Sara was her ability to listen to others without interrupting. Customers truly felt that she cared about them. It became evident within the first few minutes of being served by Sara that she sincerely cared that her customers were well taken care of.

Another great attribute that made Sara a customer service superstar was her enthusiasm for serving others. People tended to gravitate toward her by her unselfish focus on her customers. Anyone who knew Sara could see that she truly considered it an honor to serve others. This positive attribute also had a way of bringing out the best in her fellow co-workers.

Her co-workers never once heard Sara complain. Not only did she show appreciation, but Sara also had a way of making others feel appreciated for doing business with the organization. Customers would feel that they were being served by the most thankful person in the world. This not only created a positive experience for the customer, but also gave them the desire to want to return in the future.

Sara also had a way of making her customers feel accepted by the genuine welcome that she projected. She consistently showed consideration and respect and spoke in a way that would build others up. Her encouraging words made a positive impact on her fellow co-workers. Never one to be critical, Sara had the gift of making others feel comfortable in her presence by her genuine kindness and thoughtfulness.

Her sincerity in helping as well as expressing appreciation to her customers had a way of bringing them back time and again. Everyday customers would arrive and ask if Sara was available to help them. There were even those who would go out of their way simply to be served by her. Even though customers had other places where they could get the same product, they would drive the extra miles simply because of the way Sara made them feel. She was valued by her organization, encouraging to her co-workers, and treasured by her customers. This is what made Sara a customer service superstar.