The most important role in the Six Sigma mainframe is the process owner. They are responsible for the process, how is runs and making sure it meets a customer’s specifications and expectations. They must not be ignored, by any means.

The most difficult obstacles are in the hands of the process owner. They must make sure the projects are handled effectively and with optimum success. In addition, they have to usher in improvements in every area. They must do so by working with what they are given, or have. Making sure there are the lowest amount of defects and waste while creating the best results are also on their shoulders.

When problems arise, the process owner must decide how complex the problem is and how to solve it while making the most of the opportunity for improvement. depending on the problem and the opportunity for improvement’s complexity, the solution will be chosen and put into effect, thus fixing the problem

Whatever Six Sigma level they are working at right now will be determined in order to know what level to achieve. If they are at a level 4, then they will want to move towards a level 5 or 6. The higher the Six Sigma level, the more steps will be necessary to decrease variations.

In order to raise the Six Sigma level, the process owner has to focus on the improvements that are causing variations. Defects of variations indicate that the process or end product is not meeting the customer’s needs.

Because of this, it is important that the process owner hear the customer’s voice. Simultaneously, they must whip up some quick wins to create momentum in order to improve difficult situations. Six Sigma and Lean offer these benefits to the process owner to achieve these standards. Improvements must be in tune with the goals of the business, while continually maintaining the customer focus.